At Warfield Glass Ltd, customer satisfaction is our top priority. We understand that occasionally, issues may arise, and we are committed to resolving any concerns as quickly and efficiently as possible. Below is our procedure for handling complaints to ensure that you receive the best possible service.

 

1. How to Get in Touch f you have a problem or concern, we want to hear from you. There are several ways to reach out to us:

 

Phone: Call our customer service team at 01344 303 029 during our business hours.

 

Email: Send a detailed description of your issue to Warfieldglassltd@aol.com. Please include your order number, contact details, and any relevant photos or documentation.

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Contact Form: At the bottom of this webpage, you will find a contact form. Please fill it out with the details of your complaint, and our team will get back to you as soon as possible.

 

In-Person: Visit our factory at Warfield Glass, Grove Farm, Maize Lane, RG42 6BE during our operating hours. We will be happy to assist you directly.

 

 

2. What Happens Next? Once we receive your complaint, our team will:

 

Acknowledge Receipt: We will acknowledge your complaint within 24 hours, confirming that we are looking into the matter.

 

 

Investigation: Our customer service team will thoroughly investigate your complaint, which may include contacting relevant

 

departments or suppliers. We aim to resolve most issues within 5-7 business days.

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Resolution: We will provide a clear and fair resolution to your issue, whether that involves a replacement, refund, or further action. You will be kept informed throughout the process.

 

 

3. Escalating Your Complaint If you feel that your complaint has not been resolved to your satisfaction, you can escalate the issue by:

 

Requesting a Manager Review: Ask for your case to be reviewed by a senior manager. This can be done through any of the communication methods mentioned above.

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4. Our Commitment

 

At Warfield Glass Ltd, we are committed to resolving all complaints fairly, transparently, and promptly. Your feedback helps us improve our services, and we appreciate the opportunity to address any issues you may have.

 

Thank you for your patience and understanding. We value your business and look forward to resolving your concerns as quickly as possible.