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What are the shipping costs?Shipping costs vary based on the product size, weight, and delivery location. Costs will be calculated during checkout.
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What should I do if my order arrives damaged?If your order arrives damaged, please contact us immediately. We will arrange for a replacement or refund.
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How long will it take to receive my order?Delivery times depend on the product and customization. Standard items typically ship within 3-7 business days, while custom orders may take longer.
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Do you offer international shipping?No, We are currently working on this so keep your eyes pealed.
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Can I pick up my order from your location?Yes, local pickup is available. You can choose this option at checkout
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What products are eligible for the discount?The discount applies to all products across our range, including custom glass orders, splashbacks, windows, doors, and more.
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What should I do if I encounter an issue using the discount code?If you experience any problems using the discount code, please contact our customer service team for assistance.
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What happens if my Blue Light Card expires before I place my order?To qualify for the discount, your Blue Light Card must be valid at the time of placing your order. Expired cards will not be accepted.
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Can I use the discount in-store as well as online?Yes, the discount is applicable both in-store and online. Just present your Blue Light Card at checkout in-store or use the code BLUELIGHT15 online.
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Can family members of Blue Light service workers use the discount?The discount is intended specifically for Blue Light service workers with a valid Blue Light Card. Family members are not eligible unless they also have a Blue Light Card.
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How will I be charged if my Blue Light Card is not valid?If you cannot provide a valid Blue Light Card, you will be charged the full amount of your order.
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Do I need to verify my Blue Light Card before placing an order?You can place your order first and then verify your Blue Light Card when requested. Make sure you have your card ready to show upon request.
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Who qualifies for the Blue Light discount?This discount is available to all Blue Light service workers, including NHS staff, emergency services, and other professionals who hold a valid Blue Light Card.
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Can I combine the Blue Light discount with other promotions or discounts?The Blue Light discount cannot be combined with other promotions, discounts, or offers.
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Is the discount applicable on delivery charges?The 15% discount applies to the total order amount, excluding delivery charges.
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How long will this discount be available?The Blue Light discount is an ongoing offer. As long as you have a valid Blue Light Card, you can take advantage of this offer.
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How do I show proof of my Blue Light Card?For online orders, you may be asked to send a photo or scan of your Blue Light Card via email. For in-store purchases, simply present your card at checkout.
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How do I apply the discount to my order?Simply enter the code BLUELIGHT15 at checkout to receive 15% off your total order.
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What happens if I use the code without a valid Blue Light Card?If you use the discount code without a valid Blue Light Card, you will be asked to pay the full price of your order, as this offer is exclusively for Blue Light service workers.
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Is the Blue Light discount available for bulk orders?Yes, the discount applies to all orders, regardless of size. However, for large or custom orders, we recommend contacting us for further details.
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What if I place an order and the size is larger or smaller than the selected product?Once you have placed an order the team will begin to process your order if it is smaller or larger than the selected product stated then either a partial refund will be given or a price increase may occur. Our friendly team will never proceed an order if we see that its wrong without making contact with you first.
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Is a deposit required for custom orders?Yes, a deposit is usually required for custom orders. The remaining balance is due before delivery or installation.
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How to Measure for your Glass SplashbackWhen it comes to measuring glass it needs to be accurate in order to prevent it from not fitting that's why we have attached below a video on how to measure and a picture
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How do I install a double glazed unit into UPVC?Please see the below video to find out more
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What information do I need to provide to get a quote?Please provide details such as dimensions, material preferences, and any specific requirements for a customized quote.
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Can I Amend or Cancel my order?Once an order is successfully placed with Warfield Glass Ltd, we understand that circumstances may change. For your convenience, we offer a 30-minute window during which you can freely amend or cancel your order. After this brief period, we begin processing your order to ensure swift delivery and optimal service. Regrettably, we are unable to accommodate any changes or cancellations beyond this point. We kindly ask for your understanding that, due to our efficient order processing, refunds cannot be provided for orders once they have been confirmed. We appreciate your prompt attention and cooperation during this initial period to ensure a smooth transaction process. If you have any queries or require assistance, please don't hesitate to contact our dedicated customer service team at Warfieldglassltd@aol.com or 01344 303 029.
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Can I Request for installation?Yes! On some of our products it will give you the option to select for installation. If you have selected installation a member of the team will be in contact with you to discuss However if you live outside of our 25 Mile Radius from our factory at this time we unfortunately cannot do installations If you have selected installation and you do live outside the 25 mile Radius a member of the team will be in contact to discuss your order.
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How long does it take to receive a quote?Quotes are typically provided within 24-48 hours after we receive all necessary details.
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Can I request samples before placing an order?Yes, we offer samples for certain products. Contact us to find out more.
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How do I install a Glass SplashbackPlease see the video below
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Why cant I select the pattern I want to order?Once you have placed an order for a double glazed unit if you have selected a pattern then a member of our team will contact you to discuss the pattern glass you would like. You can have a look at the current patterns we have to offer in the below images
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Can I modify my order after it has been placed?Modifications are possible within a limited timeframe. Please contact us as soon as possible.
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What method of payment can I use?At Warfield Glass, we offer a range of convenient and secure payment options to accommodate our customers' preferences. You can make payments using major credit and debit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we provide the option of paying via direct bank transfer. This method allows you to initiate a secure transfer directly from your bank account to ours. Rest assured, our aim is to make your shopping experience as smooth and flexible as possible, ensuring you have a variety of trusted payment options to choose from.
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What are the bank transfer details?Locating Our Bank Account Details for Payment To make a secure payment via bank transfer, you can easily locate our bank account details on the invoice we've provided to you. Our bank account information is conveniently located at the top middle section of the invoice. You'll find the necessary details to initiate the transfer and complete your payment. Alternatively, if you prefer, you can also find our bank account details provided Below Warfield Glass Ltd Sort Code: 30-90-24 Account No: 00013781 Important Note: Beware of Suspicious Emails Please be advised that at Warfield Glass Ltd, we prioritize your security and confidentiality. We will never send out emails notifying you of changes to our bank account details. If you receive any communication claiming such changes, we strongly recommend that you do not act on it. Instead, please contact us immediately through our official customer service channels. Your trust is paramount to us, and we are here to ensure a smooth and secure payment process. If you have any questions or concerns regarding your payment or our bank account details, please reach out to us at Warfieldglassltd@aol.com or 01344 303 029 . We appreciate your diligence in ensuring the safety of your transactions. Thank you for choosing Warfield Glass Ltd.
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How can I make a payment?How to Make a Payment via Our Online Store and Invoice Link Order Placement: If you're ready to make a purchase through our online store, simply add your desired items to the cart and proceed to checkout. Quote Acceptance: If you've requested a quote for your order, once you receive and accept the quote, we will send you an invoice link for your convenience. Invoice Payment: Click on the provided invoice link in the email you received. You'll be directed to a secure payment page where you can review the details of your order and the associated cost. Payment Method Selection: On the payment page, you'll have the option to choose your preferred payment method. Select the credit or debit card payment option. Card Details Entry: Enter your card details, including the card number, expiration date, CVV code, and billing address. Rest assured, our payment gateway ensures the security of your information. Payment Confirmation: After entering your card details, click on the "Submit" or "Pay Now" button. You'll receive a confirmation email once your payment has been successfully processed. How to Make a Payment via Bank Transfer Quote Acceptance: Upon accepting the quote provided, you'll receive an email confirming your order details and the total cost. Bank Account Details: In the email, you'll find our bank account details for making a direct bank transfer payment. Bank Transfer Initiation: Log in to your online banking platform or visit your nearest bank branch. Use our provided bank account information to initiate the transfer. Payment Reference: Ensure you include the provided reference or order number in the payment description to help us identify your payment. Payment Confirmation: Once you've made the bank transfer, please allow a short processing time. You'll receive a confirmation email from us once we've successfully received your payment. At Warfield Glass, we aim to make your payment process as convenient as possible. If you have any questions or encounter any issues during payment, our dedicated customer service team is here to assist you. Feel free to contact us at Warfieldglassltd@aol.com or 01344 303 029 . We appreciate your business and look forward to serving you!
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Do you offer stained glass restoration services?Yes, we offer both new stained glass creations and restoration of existing stained glass windows.
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What is the difference between float glass and toughened glass?Float glass is a standard type of glass, while toughened glass is heat-treated to increase its strength and safety.
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Can I customize the design for a digital printed splashback?Absolutely! You can provide your own design, or choose from our range of patterns and images.
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What materials do you use for painted and digitally printed splashbacks?Our splashbacks are made from high-quality, toughened glass, ensuring durability and safety.
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How do I care for and maintain my glass products?We provide detailed care instructions with each product. Generally, a mild glass cleaner and soft cloth are all you need for regular maintenance.
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Can composite doors be customized?Yes, our composite doors can be customized in terms of color, style, and glazing options.
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What are the benefits of bifold doors?Bifold doors maximize space, provide easy access, and allow for seamless indoor-outdoor living.
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What are the benefits of double glazed sealed units?Double glazing improves energy efficiency, reduces noise, and enhances security for your home or office.
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How do I measure for double glazed sealed units?We provide a measuring guide on our website, or you can request professional measuring services.
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What is the warranty on your UPVC windows and doors?Our UPVC windows and doors come with a 10-year warranty against manufacturing defects.
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How do I order made-to-measure glass?You can enter your required dimensions on our website, or contact us for assistance.
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What is the turnaround time for custom splashbacks?Custom splashbacks usually take 2-3 weeks to produce, depending on the complexity of the design.
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Do you offer standard pre-cut glass sizes?Yes, we offer a range of standard pre-cut glass sizes that can be ordered directly through our website.
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