Returns Policy
No Returns Policy
At Warfield Glass, we are committed to providing you with the highest quality bespoke products tailored to your specifications. As such, please note that all bespoke orders are non-returnable unless they arrive in a faulty or damaged condition.
Faulty or Damaged Goods:
In the unfortunate event that your bespoke order arrives in a faulty or damaged condition, we are here to assist you. However, please ensure that the items are not broken into thousands of pieces, as this may impact the return process.
Return Procedure:
To initiate a return for faulty or damaged goods, kindly follow these steps:
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Packaging: Carefully package the faulty or damaged items to prevent further damage during transit.
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Return Address: Ship the items back to us at the following address:
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Warfield Glass Ltd Grove Farm Maize Lane Warfield RG42 6BE
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Recorded Delivery: For your security and peace of mind, we strongly recommend using a recorded delivery service when returning the items. This will enable you to track the package and ensure its safe arrival.
Refund Process:
Upon receiving the returned items, our team will inspect them to verify the reported fault or damage. If the items are found to be faulty or damaged as described, we will initiate the refund process. Please note that if the items are returned broken into thousands of pieces or show signs of misuse, a refund may not be issued.
We value your satisfaction and strive to provide you with exceptional products. While we sincerely hope that you won't encounter any issues with your bespoke order, we are here to address any concerns you may have. Please feel free to contact our customer service team at Warfieldglassltd@aol.com or 01344 303 029 for any further assistance.
Thank you for choosing Warfield Glass.